Cancellation policy:
For individual guests:
German guests can cancel their reservation free of charge up to 2 days prior to arrival (12 o´clock) (exceptions: packages / Fair trades / festivals and junior suite = 4 weeks prior to arrival). Cancellations hereafter will be charged with: room incl. breakfast 80%, incl. half board or package = 70% of the total sum, unless we can let the room otherwise.
Reservations of foreign guests have to be guaranteed with a credit card details and will be charged in the case above. In case of short-term cancellations or "no show" only the first night will be charged with 100% according cancellation conditions of the credit card companies, which you already agree with the booking.
For group-reservations:
We accept cancellation of the whole group up to 4 weeks prior to arrival!
After that we charge:
- 80 % incl. breakfast,
- 70 % incl. half board or meetings/conferences incl. half board
- 60 % incl. full board or meetings/conferences incl. full board as well as packages
For groups staying overnight, we accept a reduction of up to 20% (rounded off to a whole number) up to 3 calendar days (12 noon) before arrival.
Terms of payment for travel groups:
50% deposit up to 2 weeks prior to arrival and the rest upon departure or 80% deposit up to 1 week before arrival and the rest after invoice against voucher or total amount upon arrival in cash or by check / EC-Card
Court of jurisdiction:
For all disputes the court of jurisdiction is Ansbach.
Each 20 paying guests (pax) we grant a free place in a single room.
